Union Bank Of India Ranks 2nd Runner-up In EASE 7.0 Reforms Index For FY 2024–25
The award was conferred by M. Nagaraju, Secretary, Department of Financial Services, Ministry of Finance
Union Bank of India, one of the country’s leading public sector banks, has been recognized as the 2nd Runner-up in the EASE 7.0 Reforms Index for the financial year 2024–25. The Bank also emerged as a top performer in three key themes under the EASE 7.0 Reforms Agenda:
- 1st Position: Banking towards Viksit Bharat
- 1st Runner-up: Effective Risk/Fraud Management, Collections and Recovery
- 1st Runner-up: Developing Employees for Emerging Banking Priorities
The award was conferred by M. Nagaraju, Secretary, Department of Financial Services, Ministry of Finance, at a citation ceremony organized by the Indian Banks’ Association (IBA) in Mumbai on 3rd July 2025.
The Enhanced Access & Service Excellence (EASE) initiative, led by the Department of Financial Services, Ministry of Finance, Government of India, is a flagship reform programme aimed at driving efficiency, technology adoption, and customer-centric practices across Public Sector Banks.
Key focus areas under EASE 7.0 included:
- Banking towards Viksit Bharat
- Excellence in Customer Service
- Adoption of New-Age Technology
- Effective Risk/Fraud Management, Collections, and Recovery
- Developing Human Capital for Future-Ready Banking
Union Bank of India demonstrated notable strengths in several performance areas, including:
- Development of focus economic sectors
- Availability of AI-conducive policies and governance frameworks
- Deployment of advanced analytics for pre-delinquency customer engagement
- Mechanisms to monitor and improve branch-level customer experience
- Digital portals for tracking legal proceedings and Online OTS (One-Time Settlement) with advanced functionalities
- High degree of digitization in staff loan management
The Bank has consistently ranked among the top performers in the EASE Reforms Index over the years, reflecting its unwavering commitment to innovation, operational excellence, and customer-centric reforms in line with national priorities.
