BCCL Organises ‘Consumer Meet’ in Lodna Area to Strengthen Stakeholder Engagement
The primary objective of the programme was to provide a common platform for consumers to directly present their concerns, suggestions, and expectations
Bharat Coking Coal Limited (BCCL) organised a ‘Consumer Meet’ in its Lodna Area, aimed at fostering better communication and coordination with its consumers of coking coal.
The primary objective of the programme was to provide a common platform for consumers to directly present their concerns, suggestions, and expectations before the company’s management, enabling swift and effective resolution of issues.
The event was attended by Regional General Manager A.K. Sinha, along with officials from various projects in the Lodna Area, including the Siding Manager, laboratory technical staff, and other officers and employees.
Addressing the gathering, A.K. Sinha reiterated BCCL’s commitment to delivering quality services to all its consumers. He emphasised that such interactive programmes play a crucial role in strengthening engagement and improving service delivery.
He further noted that during the recent headquarters-level ‘NRS Consumer Meet’, BCCL’s top management had directed the organisation of similar initiatives at regional levels to ensure timely resolution of consumer issues. This programme, he said, was conducted in line with that directive.
Representatives from key consumer organisations, including Tata Steel, Maithon Power Limited, and Steel Authority of India Limited, actively participated in the meet. They shared their concerns and suggestions, which were duly noted by the concerned officials, who assured appropriate action.
The programme, moderated by Area Sales Manager Neelmani Singh, played a significant role in enhancing coordination and strengthening communication across stakeholders. BCCL also affirmed that such consumer engagement initiatives will be conducted regularly to further improve service quality and customer satisfaction.
