Mahanagar Gas Limited’s Yet Another Stride Towards Digitisation

Mahanagar Gas Limited (MGL), one of the largest City Gas Distribution companies in India, further strengthens its digital presence with the introduction of easy to use and accessible digital options and alternatives, for its CNG and PNG customers. In addition to a new user-friendly website, MGL has launched Self Meter Reading option on its revamped ‘MGL Connect’ App and a WhatsApp chatbot for instant customer service. Recently, the Company had also launched ‘MGL Tez’ in partnership with BEST, which helps users of four-wheeler CNG vehicles to book time slots for refuelling their vehicles at the exclusive CNG facility provided for them at select BEST bus depots.

The latest version of the MGL Connect App allows users to manage their PNG connection, billing, and other data. It allows customers to upload a photo of their meter to generate their bills based on actual consumption and make payment, instantly.

To further promote the green drive and limit use of paper, MGL has introduced the option of e-bill for all its PNG customers, which one can simply opt by sending an SMS from their registered mobile number.

MGL’s newly launched WhatsApp service has made customer service effortless and available at the touch of a button. With WhatsApp, customers can get their queries attended to instantly through chatbot. Some of the other functions include locating CNG stations, registering for new PNG connection, obtaining billing and payment details, etc.

MGL’s new website is user friendly, easy to navigate and clutter free. It includes all aspects for the end-user’s interaction with the company, its services, and its products. MGL customers can make their PNG bill payment by clicking on ‘Quick Pay’ tab on the home page itself, register for PNG connection, generate their bills, view their bills, locate CNG stations and provide feedback to help us enhance user experience.

“Keeping in mind the changing consumer behaviour, we are focussing on strengthening our digital platforms and introduce services that can keep up with the changing times. Self-meter reading, E-bills, WhatsApp chatbot services and a newer more user-friendly website were developed to provide our customers with a seamless experience in using CNG or PNG,” said Mr. Ashu Shinghal, Managing Director, Mahanagar Gas Limited.

“This is just a start of the journey. We are also looking forward to implementing more initiatives for a smooth and hassle-free customer experience,” he added.

For accessing MGL’s WhatsApp services, consumers can message on 9899203843 to initiate conversation. ‘MGL Tez’ is available for download on Google Play Store, while ‘MGL Connect’ is available on both Google Play Store and Apple Store.