Capri Loans Unveils Capri AI-Dost
A focused ChatBot service offering a fast, accurate and user-friendly solution to loan-related inquiries
Capri Global Capital Ltd (Capri Loans), a leading non-banking financial company, proudly announces the launch of Capri AI-Dost, AI-driven ChatBot designed to assist users by resolving their loan-related queries at anytime, from anywhere.
Speaking on the launch, Tarun Aggarwal, Group CTO, Capri Global, said: “We are thrilled to introduce Capri AI-Dost, as we embark on the digital transformation journey of our processes. We have kept customer centricity at the heart of this effort. This innovative technology is designed to provide quick and accurate information and help customers 24X7 to understand their journey at Capri Loans with minimal human intervention. Additionally, due to the intuitive nature of this AI ChatBot, we will be able to better assess the needs of our customers and bring further efficiencies in the system. At Capri, we focus on providing seamless service to enhance the customer experience by leveraging technology and our digital platforms.
Capri AI-Dost allows users to receive instant answers to their loan-related questions thus enhancing customer satisfaction. The chatbot facility is available to the customer outside of normal business hours and caters to customers’ needs as and when they arise. The service is currently available in 18 Indian languages.
Potential loan applicants, existing borrowers and businesses or SMEs can avail the service. Capri AI-Dost is a simple, intuitive interface that allows users to easily engage with the ChatBot and receive real-time relevant information pertaining to eligibility criteria, documentation, tenure options, interest rates, repayment schedules and application status checks.
