Mahanagar Gas Partners with India Post for Doorstep Gas Meter Reading Services in Mumbai
MGL becomes the first City Gas Distribution company to collaborate with India Post for domestic PNG meter reading, beginning with a South Mumbai pilot
Mumbai: Mahanagar Gas Limited (MGL), one of India’s leading City Gas Distribution (CGD) companies, has entered into a strategic partnership with the Department of Posts (India Post), Maharashtra Circle, to launch doorstep domestic piped natural gas (PNG) meter reading services across Mumbai.
With this initiative, MGL has become the first City Gas Distribution company in the country to partner with the Department of Posts for domestic gas meter reading services. The programme will be implemented in phases, with South Mumbai selected for the pilot rollout before expanding to other parts of the city.
The partnership has been formalised through a Memorandum of Understanding (MoU), under which uniformed India Post personnel will visit MGL’s domestic consumers to record gas meter readings using a dedicated mobile application. Each reading will be authenticated through a photograph of the meter display, with the information transmitted directly to MGL’s systems via an Application Programming Interface (API), ensuring accuracy, transparency and end-to-end traceability.
The visits will be conducted strictly based on MGL’s verified household database. In a move aimed at enhancing consumer comfort and trust, the deployment will, wherever feasible, utilise India Post’s women field staff for these household visits.
The MoU was signed on July 7, 2026, by Krishnan Selvapandian, Assistant Vice President (Contracts & Procurement), Mahanagar Gas Limited, and Kaiya Arora, Postmaster General, Mumbai Region. The signing ceremony was held in the presence of Amitabh Singh, Chief Postmaster General, Maharashtra Circle; Asim Khan, Senior Superintendent, Mumbai East Division; Praveer Kumar Srivastava, Managing Director, Mahanagar Gas Limited; and Ajay Sinha, Deputy Managing Director, Mahanagar Gas Limited.
Praveer Kumar Srivastava said the partnership would leverage India Post’s trusted last-mile presence across Mumbai to make MGL’s meter reading process more accurate, transparent and seamless. He added that launching the initiative in South Mumbai would provide a strong foundation before extending the service to the company’s wider domestic consumer base.
Amitabh Singh said the collaboration would enable India Post to utilise its extensive and trusted network in a new service domain while reinforcing the confidence households have in the postal department. He expressed confidence that the partnership would deliver reliable, efficient and consumer-friendly services.
According to MGL, the collaboration will strengthen its operational efficiency by combining its customer database with India Post’s extensive last-mile delivery network. For India Post, the initiative creates a new source of non-postal revenue while offering field personnel an additional structured earning opportunity, with incentives linked to every successfully completed household meter reading.
Following the completion of the South Mumbai pilot, MGL and the Department of Posts will jointly assess the project’s performance based on accuracy, coverage and customer experience before gradually expanding the service to other parts of Mumbai and, eventually, to other areas served by MGL.
